Services

Our team of experienced consultants offers services that specifically address operational, sales and marketing, delivery of care models, or cultural issues that inhibit providers from achieving top performance at their communities. All services are designed to enhance quality; increase resident, staff and family loyalty and satisfaction; develop teams that understand the importance of engaged residents; support training; and develop a positive work environment for Community staff. There is clear evidence that these types of performance-based services reduce operational expenses, increase margins and enhance revenue while offering residents and their families an improved experience and increased satisfaction.

Strategic Development

  • Evaluation & Outcomes
  • Financial Performance Metrics
  • Best Practices and Benchmarking
  • Development of Key Metrics and Quality Outcomes
  • Interiors and Space Utilization Review

Program Development & Dementia Care

  • Program Evaluation and Recommendation
  • Presence Care Design and Training
  • Program Design
  • Environmental Design
  • Audits & Compliance
  • Staff Training & Development
  • Develop and Improve Activity/Enrichment Programs
  • Program & Training Manuals

Sales Initiatives to Increase Positive Customer Experiences

  • Marketing Audits
  • Sales Training
  • External/Internal Market Data Collection
  • Social Media Strategy
  • Competition Analysis
  • Marketing and Outreach Goal Development
  • Resident Retention Plans
  • Resident Loyalty Measurements

Strategic Growth Opportunities

  • Business Development & Opportunities for New Revenue Streams
  • Healthcare Alliance Development
  • Strategic Messaging and Market Position
  • Marketing Campaigns for New or Repositioned Communities

Risk Management & Compliance

  • Quality Improvement Audits
  • Regulatory Compliance
  • Risk Management Strategies
  • Resident Acuity Assessment
  • Plan of Correction Implementation

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